Privacy policy

Last updated: September 23, 2026

Soft Nord Studio operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Soft Nord Studio is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number and email address.
  • Financial information, including payment information, transaction details, form of payment and payment confirmation.
  • Account information, including your username, password, preferences and settings.
  • Transaction information, including the products you view, add to your cart, purchase, return, exchange or cancel and your past transactions.
  • Communications with us, including information you provide when contacting customer support.
  • Device information, including information about your device, browser, network connection, IP address and other online identifiers.
  • Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you place an order, create an account, use the Services or communicate with us.
  • Automatically through the Services, including through your device and through cookies and similar technologies.
  • From our service providers, including providers that enable technology, payment processing, analytics, shipping and other services.
  • From our partners or other third parties.

Analytics, Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website and improve our store, products and customer experience.

We may use Google Analytics, a service provided by Google, to measure and analyse the use of our website. Google Analytics may collect information such as pages viewed, interactions with our website, device and browser information, approximate location information and other usage data.

We may also use Google services to measure advertising performance and, where enabled, for advertising and remarketing purposes.

Where required by applicable law, including for visitors in the European Economic Area, we will only use non-essential analytics, advertising and marketing cookies or similar technologies after you have provided the appropriate consent.

You can accept, reject or manage non-essential cookies through the cookie preferences available on our website. You may change or withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Google processes information collected through its services in accordance with its own privacy policies. More information about how Google uses information can be found at: Google Privacy Policy .

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Provide, tailor and improve the Services. We use your personal information to provide the Services, process payments, fulfil orders, remember preferences, process purchases, returns and exchanges, arrange shipping and improve the shopping experience.
  • Analytics and service improvement. We may analyse how visitors use our website and interact with products and features in order to understand performance and improve our Services.
  • Marketing and advertising. Where permitted, we may use personal information for marketing and promotional purposes, including measuring advertising performance and showing advertisements for our products on our website or third-party platforms.
  • Security and fraud prevention. We use personal information to provide a secure shopping experience, detect and investigate possible fraudulent or malicious activity and protect our Services.
  • Communicating with you. We use personal information to provide customer support, respond to inquiries and maintain our business relationship with you.
  • Legal reasons. We may use personal information to comply with applicable laws, respond to lawful requests and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes and subject to this Privacy Policy.

This may include disclosure:

  • To Shopify, payment providers, shipping providers, analytics providers, IT providers, customer support providers and other service providers that perform services on our behalf.
  • To analytics and advertising partners, including Google, where we use their services to analyse website performance, measure advertising effectiveness or provide advertising.
  • To business and marketing partners that assist us with marketing and advertising services.
  • When you direct, request or consent to the disclosure of information to a third party.
  • In connection with a business transaction, legal obligation, lawful government request or to protect our rights, Services, customers or other users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, including providers that may be located outside the country where you reside.

Shopify may also process information obtained from your interactions with our store in connection with certain Shopify features and services.

To learn more about how Shopify uses personal information, please visit: Shopify Consumer Privacy Policy .

You may also visit the Shopify Privacy Portal for further information about privacy rights relating to information processed by Shopify.

Third Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow links to websites that are not controlled by us, you should review their privacy and security policies and other applicable terms.

We are not responsible for the privacy, security or content of third-party websites or platforms.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in the jurisdiction where they reside.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that you may request its deletion.

Security and Retention of Your Information

We take appropriate measures designed to protect personal information. However, no security measure or method of transmission is completely secure and we cannot guarantee absolute security.

How long we retain personal information depends on factors including whether the information is required to provide the Services, comply with legal obligations, resolve disputes, process transactions or enforce agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

  • Right to access. You may have the right to request access to personal information we hold about you.
  • Right to deletion. You may have the right to request deletion of personal information we maintain about you.
  • Right to correction. You may have the right to request correction of inaccurate personal information.
  • Right to portability. You may have the right to receive a copy of certain personal information in a portable format.
  • Right to object or restrict processing. You may have the right to object to or request restriction of certain processing.
  • Withdrawal of consent. Where processing is based on consent, you may withdraw your consent at any time.

You may exercise these rights by contacting us using the contact details provided below. Rights may be subject to exceptions or limitations under applicable law.

Managing Communication Preferences

If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe option included in those emails.

If you unsubscribe from marketing communications, we may still send you non-promotional communications related to your orders, account, customer service requests or other transactions.

Cookie Preferences

Where available, you can manage or withdraw your consent for analytics, marketing and advertising cookies using the cookie preference controls on our website.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details below.

If you reside in the European Economic Area, you may also have the right to lodge a complaint with a competent data protection authority.

Information about European data protection authorities is available at: European Data Protection Board .

International Transfers

We may transfer, store and process personal information outside the country in which you live.

Where personal information is transferred outside the European Economic Area or United Kingdom, we rely on appropriate transfer mechanisms where required by applicable law, such as adequacy decisions or the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements or other operational reasons.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and provide additional notice where required by applicable law.

Contact

If you have any questions about this Privacy Policy, our privacy practices or if you would like to exercise any privacy rights available to you, please contact:

Soft Nord Studio / Starfish E-commerce
Columbusstraat 247
2561 AK 's-Gravenhage
Netherlands
Email: hello@softnordstudio.com

For the purposes of applicable data protection laws, Starfish E-commerce is the controller of your personal information.